Why isn't CARROT getting steps data from my Apple Watch?

Why isn't CARROT getting steps data from my Apple Watch?

A: To make sure your Apple Watch’s steps data is reporting to Apple Health, go to your Health app, tap on “Sources” from the bottom menu, then tap on “Steps”. You should then see entries where Watch has reported steps data to Health.
If you do NOT see any reports of steps data from Watch to Health:
  1. Make sure your iPhone’s Bluetooth is turned on so it can receive steps data from Apple Watch.
  2. Go to your Watch app, tap on “Privacy”, then tap on “Motion & Fitness” and make sure “Fitness Tracking” is enabled.

If you DO see that Health has received steps data from Apple Watch:
Open your Apple Health app, tap on “Sources”, then go to the list of apps and tap on “CARROT”. Be sure to allow CARROT to “WRITE” and “READ” steps data. If you see that they are already on (green), please toggle them ON and OFF.

Then re-open CARROT and refresh the app by pulling down on the Activity Screen.

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.