I just purchased a reward on CARROT - how long should it take to receive my digital gift card?

 I just purchased a reward on CARROT - how long should it take to receive my digital gift card?

A: You should receive a confirmation email for any purchased reward item, including e-Gift Cards, almost immediately. Please be sure to check the email inbox that is associated with the award you purchased, and if you don’t see an email from CARROT Wellness (“@azure.com”), please check your spam folder. If you do not receive your confirmation email within one hour, please contact us at support@carrotwellness.com (please enter “Didn’t Receive Confirmation E-mail” in the subject line and provide the details of your purchase). 

Your e-Gift Card should arrive within one hour of your purchase, and it will come from Tango (the exact address is “noreply@tangocard.com” – you may want to add this to your approved emails list). If you do not receive your e-Gift Card within 24 hours, please contact us at support@carrotwellness.com (please enter “Didn’t Receive eGift Card” in the subject line).

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.