If I choose to use a Fitbit, what do I need to know?

If I choose to use a Fitbit, what do I need to know?

A: The most important thing you’ll need to know is your Fitbit login info. To link your Fitbit, tap on the CARROT menu button, go to “Settings” and tap on the “Link Fitbit” button. You will then need to log into your Fitbit account. After linking your Fitbit, CARROT will automatically accept the steps data from the device that has the greatest number of steps each day (either your phone or Fitbit). IMPORTANT: You should open your Fitbit app and sync steps data before opening CARROT each day. 

It's also important to know that CARROT will NOT accept manual data entries from any source, including Fitbit -- this is necessary to keep people from "gaming" the system. So if it's ever necessary to manually update any steps (perhaps while the tracker was charging, etc.), keep in mind that CARROT will disregard those data entries.

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.