I linked my Fitbit, but CARROT doesn’t appear to be receiving steps data from Fitbit – how can I make sure I’m receiving credit for Fitbit steps?

I linked my Fitbit, but CARROT doesn’t appear to be receiving steps data from Fitbit – how can I make sure I’m receiving credit for Fitbit steps?

A: First and foremost, you have to sync your Fitbit app to your Fitbit device before opening and refreshing CARROT. There can sometimes be a delay of syncing that data depending on the reliability of your data connection (certain WiFis are less reliable than others). Keep in mind that you have seven days to share your Fitbit data with CARROT. Each time you sync Fitbit and then open and refresh CARROT, CARROT will look at the last seven days of Fitbit data to be sure you've been given credit for everything you've earned. 

To make sure the data Fitbit is sharing with CARROT is accurate, you should also be certain that your Fitbit app and your Fitbit.com account are associated with the SAME email address -- in other words, you need to make sure you have just one Fitbit account. (Several users have accidentally created two different Fitbit accounts, and so the Fitbit steps data shared with CARROT is not accurate.) 

When you first linked your Fitbit to CARROT, you were required to log into your Fitbit.com account to give CARROT permission to get your steps data stored in the Fitbit cloud. Please be sure that the email address associated with your Fitbit app is the SAME ONE you use to sign into Fitbit.com. (If you log out of your Fitbit app, you'll be presented with the opportunity to sign back in using your email – please be sure it is the same email address you use to sign in to Fitbit.com.) 

If you have done everything outlined above and you are still not receiving accurate data from Fitbit, it's possible that the connection between Fitbit and CARROT has been temporarily severed. If you follow these steps, the apps should be properly reconnected:
  1. On the CARROT "Settings" screen, tap "Unlink Fitbit" button and confirm unlink.
  2. Close the CARROT app.
  3. Go to Fitbit.com and log in to your account.
  4. Go to "Settings" and tap on the "Applications" menu item.
  5. Under "Applications" you should see a listing for "Carrot Pass"; Tap on the "Revoke Access" button, then log out of Fitbit.
  6. Open CARROT, return to "Settings", and tap on the "Link Fitbit" button. You will then be prompted to log in to your Fitbit account (do so), and then tap the "Allow" button to give CARROT the ability to access.

How to Link your FitBit:

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.