How do I transfer my CARROT account to a new phone?

How do I transfer my CARROT account to a new phone?

A: You MUST have a secure account – created either through your phone number or Facebook – to transfer everything you have earned to a different phone. (Do NOT log off of CARROT or delete the app on your old phone until you have created a secure account.) Then download the CARROT app onto your new phone and sign in using your existing account information.

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.