Can I still receive credit for the steps I take while my phone is offline, such as in airplane mode?

Can I still receive credit for the steps I take while my phone is offline, such as in airplane mode? I'm still having issues that aren't addressed here - how can I contact CARROT?

A: CARROT does not use GPS to count steps - it uses the microprocesssor in your phone's chip to extract the steps you take with your phone - so you will receive credit for your steps as long as your phone is on. However, until the connection with the CARROT server is restored, you will not be able to view your current steps data, earned coins/points, or make reward purchases.

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.