What is an "Unlockable Reward"?

What is an "Unlockable Reward" OR Why is a reward "greyed out" OR Reward is locked?

A: Unlockable Rewards require that you complete a specified personal goal streak (4 days, 7 days, etc.) to “unlock” the reward. This reward will be available for purchase after you complete the required goal streak. Note that the number displayed on the padlock indicates the NUMBER OF DAYS STILL NEEDED to unlock the reward. Please be advised that if you do not meet your goal one day, the process restarts from the beginning and the reward once again locks.

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.