The CARROT app on my iPhone crashes or app freezes or app freezing or doesn't launch when I attempt to open it - how can I fix this?

 The CARROT app on my iPhone crashes or app freezing or app freezes or doesn't launch when I attempt to open it - how can I fix this?

A: There are two likely causes of this: (1) a poor internet connection at the time you attempt to open the app, or (2) a location services error. If the issue is related to a poor internet connection, please close the app, and then re-start CARROT when you have a reliable data/Wifi connection. To correct for location services, go to your phone’s Settings, tap on “CARROT”, and then make sure Location is set to either “While Using the App” or “Always”.

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.