I have an Android but am getting zero steps (or no steps or not receiving credit for all my steps) – what should I do? Or, what should I do if it says “ERROR” where my steps goal should be displayed?

I have an Android but am getting zero steps (or no steps or not receiving credit for all my steps) – what should I do? Or, what should I do if it says “ERROR” where my steps goal should be displayed?

A: This typically happens if a valid Google account has not been associated with CARROT (for the purpose of collecting activity data from Google Fit). Open the CARROT “Settings” (by tapping on the top-left menu button), then scroll to the bottom of the screen and tap on “CHANGE FITNESS ACCOUNT”. At that point you should select the Google account which is associated with your Google Fit account. Then return to your Activity screen and refresh.

If this does not resolve the issue, please return to CARROT “Settings” and toggle ‘off’ the “Google Fit Cloud Sync” option; return to your Activity screen and pull down firmly to refresh the app. Then return to “Google Fit Cloud Sync”, toggle the option back ‘on’, then return your Activity screen and refresh again.

If you have done this and believe the steps data displayed is still not current, we recommend that you download the free  GoogleFit app. Once you have the Google Fit app, you should download and refresh that app before opening and refreshing CARROT. There may be a slight delay before the Google Fit cloud reports your activity data to CARROT.

Here's the link to the GoogleFit app:  https://play.google.com/store/apps/details?id=com.google.android.apps.fitness&hl=en

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.