CARROT is not counting my steps - what can I do?
CARROT is not counting my steps (showing zero or 0) - what can I do?
A: First, please be sure your phone meets the requirements to receive steps data (see FAQ #42 - below: “Will I be able to use CARROT on my smartphone?”). If your phone does meet the minimum requirements, please be sure you have the latest version of CARROT Wellness on the Apple or Google Play Store.
If you use an iPhone, it's likely “Apple Health” isn't sharing this data with your CARROT app. To address this, please close CARROT, then open your Apple Health app. Tap on “Sources” from the bottom menu, then go to the list of apps and tap on “CARROT”. Be sure to allow CARROT to “READ” steps data. Also, unless you are a wheelchair user, please make sure the options for “PUSHES” and “WHEELCHAIR” are TURNED OFF.
If you open and refresh CARROT but still don't see steps data, please go to your phone’s “Settings”, then tap on “Privacy”, then tap on "Motion & Fitness". Please be sure "Fitness Tracking" is toggled on for Apple Health (and for any other fitness app or trackers, such as a Fitbit, that you may be using).
If you use an Android, UPDATE: September 2021:
Android not counting steps with new CARROT version 3.2.0!
If you have an Android device and you are not seeing you're steps accumulating, please make sure you have your Google Fit account turned "ON" (orange) to shares steps with CARROT. To Turn "ON" Google Fit, please go to Data Sources under the menu button (upper left). Please remember to use the same Gmail account as you originally signed. up within CARROT. Your Google Fit account stores all your steps data.
If you have a Fitbit, please make sure both your Fitbit toggle switch is Turn "ON" and your Google Fit toggle switch is turned "ON."
If you see that the Google Fit switch is toggling from ON to OFF and does not seem to keep ON. It sounds like the settings of the app on your has a corrupted RAM. So we will need to Clear the Cache for the CARROT app under the Google Settings of your phone. Go to the Setting of your phone->Then App->The App->The CARROT Wellness App->Storage_> tap the buttons that say "clear cache" and "clear data."
Then restart the app. You will then be asked to Get your steps data using your Google Fit account.
If you need additional assistance, please contact us at firstname.lastname@example.org. It would be helpful to include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.
Will I be able to use CARROT on my smartphone? (FAQ#42)
A: The vast majority of iPhones and Android models are supported:
FOR iPHONE: iOS 8.1 and above is needed to gather CARROT Reward Points. To earn Reward Points for walking, you must have iPhone5s and above. For earlier versions of iPhone, a wearable device is needed to get Reward Points for walking. CARROT is supported on iPhone 4s and above.
FOR ANDROID: To earn CARROT Reward Points for walking, your phone must have KitKat 4.4.x and above operating system with supporting hardware. Android devices supported include the Samsung Galaxy S4 and above; HTC One M7 and above; Motorola Moto X and above.
Note: Some CARROT users with older phones have found success using the "Pacer" pedometer app, which is free on the iTunes and Google Play Stores, to receive credit for steps. For iPhone users, you must be sure to allow Pacer to share steps data (both "read" and "write") with Apple Health.
How to install Pacer on older iPhones (4, 4s, 5, 5c).
If you need additional assistance, please contact us at email@example.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.