I joined the CARROT program yesterday and made my activity goal, but I did not receive a Goal Coin. Why?

I joined the CARROT program yesterday and made my activity goal, but I did not receive a Goal Coin. Why?

A: For all new CARROT Wellness participants, the first day they are eligible to earn a Goal Coin is the first full day AFTER they have verified enrollment in the program. For example, if you verified your enrollment in CARROT on Monday, Tuesday would be the first day for which you’d be eligible to earn a Goal Coin (even if you verified early Monday morning and then proceeded to make your goal later in the day). 

If you need additional assistance, please contact us at  support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.