I use an Apple Watch - why are my steps in Apple Health different than my steps in CARROT?

I use an Apple Watch - why are my steps in Apple Health different than my steps in CARROT?

A: Apple Health and Apple Watch "intelligently sync" with one another to ensure that all of your daily steps are counted and to make sure your steps are as accurate as possible. One drawback to this is that the total steps you see displayed in Apple Health are ALL the steps recorded by your phone and by your watch after syncing (which is done on an on-going, but not real-time, basis throughout the day). Apple Health "intelligently syncs" the phone and watch data to make sure all steps are counted and to make sure steps aren't being double-counted -- that more accurate synced number is what is reported to CARROT. In other words, the larger total you see in Apple Health includes many steps that were counted by both the iPhone and the iWatch, but CARROT only receives the synced total.
(If you check all of the individual data entries for a given day, you'll see different entries for iPhone and iWatch. While it's not entirely evident which steps have been synced throughout the day, adding all of those data entries together will demonstrate why the daily total displayed is different.)
If you are concerned that all of your iWatch steps aren’t being fully credited to your Apple Health account, please follow these steps to prioritize Apple Watch as your primary activity source:
1) Open the Health app on your iPhone.
2) Tap Health Data from the bottom.
3) If you do not see Steps on the screen, tap Activity.
4) Select Steps.
5) Choose Data Sources & Access. Under Data Sources you’ll see a list of devices that are allowed to register your data in the Health app. The order of those devices determines which will be chosen to record that data. And, you can see that explained on the bottom of that screen below your device list.
6) Tap Edit on the top right.
7) Drag your devices up or down in the list to change their priority with the highest priority device at the top.
8) Tap Done when you finish.
Since the total steps displayed in Apple Health will not necessarily be an accurate real-time representation of your steps for the day, it's probably best to open and refresh your CARROT app to monitor your actual progress toward your activity goal. Also, as the steps reported to CARROT from Apple Health will update each time Apple Health "intelligently syncs", there could be a minor delay in CARROT receiving the most accurate total from Apple Health.  

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.