I have an iPhone and am getting an Apple Health error message ("HealthKit Error Code: 3"). What should I do?

I have an iPhone and am getting an Apple Health error message ("HealthKit Error Code: 3"). What should I do?

A: For some reason, it appears that the connection between your “Apple Health” app and CARROT has been severed. To address this, please close CARROT, then open your Apple Health app. Tap on “Sources”, then go to the list of apps and tap on “CARROT”. Be sure to allow CARROT to “WRITE” and “READ” steps data. If you see that they are already on (green), please toggle them ON and OFF.

Then re-open CARROT and refresh the app by pulling down on the Activity Screen. NOTE: If you see a screen that gives you the chance to turn on “Pushes” and “Wheelchair User”, please tap “Don’t Allow” in the top-left corner, then refresh CARROT. (If you are a wheelchair user, you can choose to select and allow those options.)

If you need additional assistance, please contact us at support@carrotwellness.com. It would be helpful if you could include your CARROT Account ID Number (you’ll find it by tapping the menu button in the top-left corner) as well as the login method you used (Facebook ID or phone number) to set up your CARROT account.