FAQ
Frequently Asked Questions
- I have an Android but am getting zero steps (or no steps or not receiving credit for all my steps) – what should I do? Or, what should I do if it says “ERROR” where my steps goal should be displayed?
- How is my daily goal determined?
- What are CARROT Goal Coins?
- If I choose to use a Fitbit, what do I need to know?
- How do I join a CARROT Health & Wellness program?
- What is a CARROT Survivor Challenge?
- I'm not seeing my Reward Points and/or Goal Coins - what should I do?
- I use an iPhone and instead of seeing my goal and steps, I'm getting a "No Data" message on the activity screen. What should I do?
- I forgot to take my phone before a recent run. Can I add steps manually?
- I just purchased a reward on CARROT - how long should it take to receive my digital gift card?
- Why is my steps data in my iPhone's Apple Health app different than what was visible/entered in the CARROT app?
- How do I join a CARROT Survivor Challenge?
- I'm still having issues that aren't addressed here - how can I contact CARROT?
- What is CARROT? How does CARROT work?
- Why am I not seeing any of the reward tabs on my CARROT app?
- I joined the CARROT program yesterday and made my activity goal, but I did not receive a Goal Coin. Why?
- What is "Refer & Earn"?
- I have an iPhone and my goal is now just 1,500 steps per day - this is definitely an error. What happened?
- What is an "Unlockable Reward"?
- Will I be able to use CARROT on my smartphone?