FAQ
Frequently Asked Questions
- I’m trying to install CARROT on my Android so I can join my employer’s wellness program. I know that I need to enter my work email to join wellness, but CARROT is also asking for a Google account and also gives me the option to use my phone number or Facebook. What do I need to do?
- Why can't "Guest" users join wellness programs?
- Can I use a fitness tracker, such as a Fitbit, with CARROT?
- How do I install CARROT on my iPhone or Android?
- Why am I getting an "email not valid" warning when I try to join a wellness program?
- Why are Fitbit users cautioned about using their device during CARROT Survivor Challenges?
- How can a Guest user join a wellness program?
- I’m in a Survivor Challenge and made my goal, so why would I have been eliminated from the competition?
- Why is CARROT not registering my steps in real time or is slow to count steps?
- I use an Apple Watch - why are my steps in Apple Health different than my steps in CARROT?
- There is an unlockable reward that says it takes 3 days to unlock, and I have made by goal the last 3 days - why is it still locked? Shouldn't I be able to buy this locked reward?
- Can manual wheelchair users compete for CARROT rewards?
- I use an iPhone and get an error message that my background app refresh is unavailable, but when I go into my CARROT app settings, background refresh is showing to be enabled, but in fact the whole background refresh is disabled - I cannot turn it on or off. What can I do?
- I recently switched departments at work - how do I change teams on the CARROT Leaderboard?
- I tried to join a wellness program but received a "Member email not found or already taken" message when I tried to enter by email - what happened?
- Why am I getting a "member email not found or already taken" error message when I try to join a wellness program?
- I'm trying to sign into CARROT using my mobile phone number, but after I enter and submit my phone number, I don't receive the six-digit code to login. What can I do?
- I'd like to use a fitness tracker (or fitness app) other than a Fitbit for a Survivor Challenge - what do I need to know?
- I recently purchased a reward on CARROT but have changed my mind - can I cancel my purchase? Can I get my points/coins refunded?
- I've received a "CB" Error" message on the CARROT app - what should I do?