FAQ
Frequently Asked Questions
- I tried to join a wellness program but received a "Member email not found or already taken" message when I tried to enter by email - what happened?
- I'm trying to sign into CARROT using my mobile phone number, but after I enter and submit my phone number, I don't receive the six-digit code to login. What can I do?
- How can I get my favorite businesses to offer CARROT rewards?
- I'd like to use a fitness tracker (or fitness app) other than a Fitbit for a Survivor Challenge - what do I need to know?
- What happens if I forget my password?
- How can my employer sign up to use CARROT Health & Wellness?
- I received a message from CARROT on my lock screen, but it disappeared when I unlocked my phone - how can I retrieve the message?
- Can I use a Misfit Flash with CARROT?
- How to change my location settings on iphone from while using to always
- Can I use CARROT on my tablet?
- How do businesses sign up to offer CARROT rewards?
- How do I make sure I have the latest version of the app?
- Despite the risk of not promptly recording steps data, I still want to use my Fitbit during CARROT Survivor Challenges - what do I need to know?
- Will CARROT be able to post to my Facebook page if I sign in using that account?
- How can I use a Misfit tracker with CARROT on my Android?
- I'm trying to join a community walking program but don't see the rewards tab to sign up - why?
- Can I use my Under Armour (UA Record) data with CARROT on my iPhone?
- How to video on setting up CARROT to Read and Write Steps data to Apple Health
- While completing a reward purchase, why did I receive an error message that said “Unknown error while processing, please reload and try again"?
- I'm trying to create a CARROT account, but nothing seems to happen after I enter the six-digit pass code... what should I do?