FAQ
Frequently Asked Questions
- How can I share the steps data from Samsung Health (I use a Gear fitness tracker) with CARROT?
- CARROT is not counting my steps - what can I do?
- I have an Android phone and use Garmin fitness tracker – can I connect with GoogleFit to share my Garmin’s steps data on CARROT?
- How can I share my Garmin Connect data with Apple Health on my iPhone?
- Can I adjust my daily goal?
- I linked my Fitbit, but CARROT doesn’t appear to be receiving steps data from Fitbit – how can I make sure I’m receiving credit for Fitbit steps?
- I have a fitness tracker, but it's not a Fitbit - can I use it with CARROT?
- What do I need to know about using a Fitbit with CARROT?
- Can I still receive credit for the steps I take while my phone is offline, such as in airplane mode?
- I'm not seeing my steps data on the activity screen - what should I do?
- Why am I getting a message that says “invalid email” when I enter by email address to join a wellness program?
- What happens if I log out or delete the app?
- Why isn't CARROT getting steps data from my Apple Watch?
- How do I purchase rewards with my Reward Points or Goal Coins?
- I updated the CARROT app on my Android, but now my steps data isn't accurate. How do I fix this?
- I have an iPhone and am getting an Apple Health error message ("HealthKit Error Code: 3"). What should I do?
- What are CARROT Reward Points?
- What is Versus?
- The CARROT app on my iPhone crashes or app freezes or app freezing or doesn't launch when I attempt to open it - how can I fix this?
- How do I transfer my CARROT account to a new phone?